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Southwestern Utility Management, Inc. Southwestern Utility Management, Inc.

About Paying Online

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How to Use the Online Bill Payment Service

Account Registration

Account registration is no longer required.  You simply click the “View Balance/Pay my Bill” text located on the home screen, enter your account number as stated on your bill, and your ready to go.  Follow the instruction from this point on.

• My Account

Once you enter your account numner, you will see the Customer & Payment page. From this page, you can view a number of things including:

•  Account Information
You can view your account holder, day time phone number, and email address. 

•  Account Status
Once you select your method of payment (Credit Card, Debit Card, E-Check), your account balance, and due date will display.  at this point enter your payment information.  You can also changethe amount you wish to pay. 

(Be advised, if you have received a Termination notice, you must pay the entire past due amount, unless you have contacted the office and made other arrangements)

•  View/Pay Bill
In order to view and/or pay your bill, click on the bill icon below Pay Bill. Once you click on this icon, you will see your current charges and payment methods available to you.

Paying Your Bill
1. Click on the bill icon below Pay Bill on the My Account page.
2. Note the amount due for this bill.
3. Choose a payment method and press Next.

•  Pay With a Check
1. Follow the onscreen guide in order to enter the information required for the transaction. Please double check all information to ensure a successful transaction.
2. Press Continue to submit the information. (WARNING!  Only click this button once to avoid multiple charges!  The transaction may take several minutes to complete.)
3. Once the payment is complete, you will see the Thank You screen confirming that your payment was made. You can then click My Account to view the current status of your payment. You will notice that the bill icon below Pay Bill has now been replaced with the status of your payment. Immediately following your payment submission, your status will read "Pending". Once the payment has been processed and posted, the Pay Bill link, including the "Pending" status, will be removed.

•  Pay with Debit/Credit Card
1. Enter the information required and double check all information to ensure a successful transaction.
2. Press Submit Transaction to submit the information. (WARNING!  Only click this button once to avoid multiple charges!  The transaction may take several minutes to complete.)
3. Once the payment is complete, you will see the Thank You screen confirming that your payment was made. You can then click My Account to view the current status of your payment. You will notice that the bill icon below Pay Bill has now been replaced with the status of your payment. Immediately following your payment submission, your status will read "Pending". Once the payment has been processed and posted, the Pay Bill link, including the "Pending" status, will be removed.

 

Frequently Asked Questions

Q. What is the Online Bill Payment Service?
A. Our Online Bill Payment Service allows you the convenience of paying your utility bill online without the hassle of envelopes, checks, and stamps. All payments are secure and encrypted for your protection.

Q. How much does the Online Bill Payment Service cost?
A. Convenience fees are $3.25 per $150.00 transaction.

Q. Is e-Bill secure?
A. There are several methods used to ensure that your e-Bill account information is secure:

• SSL: We use SSL (secure sockets layer), which ensures that your connection and information are secure from outside inspection.

• Encryption: We use 40-bit or 128-bit encryption (whichever your browser supports) to make your information unreadable as it passes over the Internet.

Q. Are credit cards accepted for payment?
A. Yes, credit cards are accepted as payment. Simply choose this payment method when paying your bill online.

Q. Are checks accepted for payment?
A. Yes, we accept checks as payment. Simply choose this payment method when paying your bill online.

Q. What if I’ve received a disconnection notice or have been disconnected?
A. Please contact a customer service representative. Our contact information can be found on the Contact Us page.

Q. Whom do I contact if I have questions about my e-Bill?
A. Please contact a customer service representative. Our contact information can be found on the Contact Us page.


Q. What do I do if I paid my bill with e-Bill, but it still shows owing online?
A. Please contact a customer service representative. Our contact information can be found on the Contact Us page.


Q. How do I update my email address or other personal information?
A. This information can be updated online via the Customer and Information page. Also, please contact a customer service representative to confirm these changes in our office as well. Our contact information can be found on the Contact Us page.